Privacy Policy Overview
Learn how your personal information is handled and protected on our site.
Understanding Your Privacy Rights
We are committed to respecting your privacy and safeguarding your data while you use our site or engage with our services. This policy outlines what information we collect and how it is managed.
All personal data is handled in accordance with the requirements of Malaysian law. We follow strict procedures to ensure your details remain secure and confidential at every stage.
How We Collect Information
We collect information through forms, service requests, and cookies to enhance your experience and respond efficiently.
Information You Provide Directly
- • Completing service inquiry or booking forms online.
- • Contacting us by phone, email, or direct message.
- • Participating in feedback or satisfaction surveys.
- • Sending additional details to clarify your service needs.
- • Subscribing to updates or notifications from us.
Information Collected Automatically
- • Visiting our website and browsing different pages.
- • Session data from your device, browser, or type of connection.
- • Time spent on each page or using different features.
- • Site usage patterns and preferences identified via cookies.
- • Technical data gathered to improve site functionality.
How Your Data Is Used
Your information helps us deliver requested services and improve your experience across our website and communications.
- • Processing booking and inquiry requests efficiently.
- • Improving our services and customizing site content.
- • Addressing technical or service questions from you.
- • Notifying you about service changes or updates.
- • Protecting against misuse or unauthorized access.
- • Responding to regulatory or legal requirements.
- • Contacting you about surveys or feedback if you agree.
Our Promise: We only use your personal information for the reasons set out here and do not share it except as explained in this policy.
Sharing Your Data
Your details are never sold. Data is shared only to deliver services or when required by law, applying strict controls to all third parties.
Our Service Partners
Partners only access your data to perform agreed tasks, under contracts requiring full confidentiality.
Legal Requirements
We release data to authorities as necessary for legal compliance.
Anonymous Usage Statistics
We share anonymous data for analytics and site improvement.
Your Control and Rights
You have access to your data, can request corrections, and may learn how your details are used. Let us know if you wish to change or delete your information.
- • Right to request access to your information at any time.
- • Right to have inaccurate details corrected promptly.
- • Right to request deletion, where applicable.
- • Right to obtain a copy of your information for yourself.
- • Right to object to certain uses of your personal data.
- • Right to restrict how we use your data in specific cases.
Contact us for any access, correction, or rights requests relating to your information.
How We Protect Data
We maintain safeguards to prevent misuse of your details, including encryption, secure systems, and regular process reviews.
Technical Defenses
- • Encrypted connections and protected databases.
- • Automatic security updates for essential software.
- • Firewalls and anti-malware protections in place.
- • Regular vulnerability checks and alerts.
Procedural Protections
- • Staff training around privacy requirements.
- • Limited access to personal information internally.
- • Data handling protocols for every task.
- • Clear reporting for potential risks or misuse.
How Long We Keep Data
We hold your details only for as long as needed to provide services and meet Malaysian legal requirements, then securely remove them.
- • Account records are kept while the service is active.
- • Service feedback data is kept for trend analysis.
- • Messages and correspondence stored securely.
- • Payment records kept for statutory periods.
- • Marketing opt-ins removed if you unsubscribe.
You may always request deletion subject to legal requirements.
Where Data Is Stored or Sent
Information may be transferred outside Malaysia only when secure and lawful arrangements exist.
- • Use of third-party secure storage providers.
- • Data transfer agreements for cross-border needs.
- • Legal compliance checks for international transfers.
- • Encryption during all data transfers abroad.
How We Use Cookies
Cookies enable core features, personalize content, and measure performance. You may manage your preferences at any time.
Cookie Types Used
- • Allow website functions like logins and forms.
- • Collect data to improve website speed and use.
- • Remember your choices or settings for the site.
- • Enable enhanced or custom website features.
Use browser settings to limit or remove cookies at any time.
Policy Updates
We regularly review and update this Privacy Policy. Changes are posted on this page for your awareness.
- • Website notifications for major updates provided.
- • Visible notice for any significant policy change.
- • Contact by email if you request updates directly.
- • Check this page for the latest version anytime.
Your ongoing use of the site confirms consent to current terms.
Questions or Requests
Write or call us for privacy-related inquiries or requests.
Traviraelo
1-5-2 Persiaran Pasak Bumi, Shah Alam, Selangor 40150 Malaysia
Phone: +60 6-628 9343
Email: content@traviraelo.sbs
Policy last revised December 2, 2025
Active from December 2, 2025